IT Support Meteorologist

IT Support/Meteorologist

WeatherNation is 100% dedicated to weather and uses predictive weather modeling sources from NOAA, the Storm Prediction Center, National Hurricane Center and the National Weather Service. Available on DISH channel 215, Roku, AppleTV, PS4, Smart TVs, mobile devices, tablets, local digital channels and more. WeatherNation is seeking a behind the scenes Meteorologist to join our growing Support Team. The successful candidate’s primary responsibilities will focus on providing technical and user support on all broadcast solutions. Also providing input for new software features; testing new software releases; developing broadcast-quality content for our customers; monitoring the timeliness and quality of all data delivered to our customers, and issuing forecast products. Having a passion for weather is crucial to this individual’s success.

Responsibilities/Activities

• Provide remote support services through phone and digital access
• Perform product verification and testing
• Desire to fulfill our mission of Critical Weather Intelligence
• Managed the implementation of workstations within the organization
• Maintain computer workstations, including troubleshooting, diagnosing, and resolving and issues that arise with the hardware and software
• Manage and analyze in excess of 100 GB of data processed through our systems daily
• Responsible for training all new weather staff on use of hardware, software, and data feeds relevant to their day to day workflow. This includes industry leading software, as well as brand specific technology and graphical interfaces
• Develop relationships with industry venders to ensure access to IT products and support when required
• Develop and maintain all processes for creating relevant content
• Collaborated with peers to develop standardized operating procedures for day to day business, as well as breaking news situations
• Responsible for taking request/feedback from viewership and creating an action plan to issues that develop
• Work with affiliates to address and troubleshoot concerns, determine and execute the best resolution for both parties

Minimum Requirements

• BS in Meteorology or equivalent
• Strong computer skills including a working knowledge of Windows
• Background in use of weather software and data products is preferred (Barons)
• Strong communication skills a must – both written and verbal
• Strong analytical and troubleshooting skills
• We are a 24/7/365 operation, flexibility in the schedule will be necessary
• Salary Range 50K-70K
• Full medical, dental and vision benefits
• Retirement savings plan with company match
• Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program